Medifacts starts with the philosophy of zero customer downtime for any reason. If our customers can’t use the system, productivity and money are lost.
We also know stuff happens. There are also affordability and technical issues. Our design philosophy also incorporates measures to make sure any stuff that happens can be ameliorated and quickly remediated up to and including force majeure.
Both our Computer site and Billing site have multiple ISPs with auto failover if one ISP goes down.
The Computer automatically switches to a motor generator if power to the building is lost.
And we have lots of other boring stuff to keep you running.